"What jumped out at me was the fact that this one system has been responsible for half of the gains in health care quality in the United States coming from the use of information technology! This truly is an astonishing statistic. Making the information technology systems work for the people who actually use them to do what they need to do for the patient (or their client), rather than using it to squeeze the most productivity without regard to the people in the equation, works better for everyone involved. Imagine that!"
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