A Marketing Truism ...

It's cheaper to keep customers than get new ones.

How times change. The communication mafias think otherwise. Watch what you say and do or Ma Bell's replacements may cut you off with out a phone.

Sprint ditches customers who complain too much
Sprint Nextel Corp, which recently launched an advertising campaign to attract new customers, is disconnecting more than 1,000 subscribers for calling its customer service lines too often and making what the company called unreasonable requests.

Unreasonable requests? Mmmm, I guess they couldn't 'just say no?'